Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
How do I determine my correct size for a Mac Duggal gown?
We provide a detailed size chart on every product page. Since our gowns are designed with various fabrics and silhouettes, we recommend comparing your bust, waist, and hip measurements to our specific brand guide for the best fit.
What is your return policy for evening wear?
We accept returns on unworn, unwashed items with all original tags attached within 14 days of delivery. Please note that items marked as Final Sale are not eligible for return or exchange.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental U.S. Expedited and overnight shipping options are available at checkout if you need your dress for a specific event date.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and duties are calculated at checkout based on your location and the weight of the package.
Can I make changes to my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to modify or cancel it. Please double-check your size and shipping address before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment options like Afterpay and Klarna.